News:

Out of Hours
The Surgeries are closed outside these hours (and on bank holidays).  However, for emergency problems you can telephone Bay Urgent care (the out-of-hours emergency service) on 0300 123 1144.

Telephone Advice
All the Doctors are willing to speak to patients over the telephone.  Please ring the surgery if you need telephone advice and the receptionist will book you in to a “telephone advice appointment”. You will be advised by the receptionist when the Doctor will call you back.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

Pill Repeats

For all Contraceptive Pill repeats you can now see the NURSE, just let us know the name of the pill you are taking so we can have the prescription ready at your appointment.

 

 

 

Emergencies

Emergencies

What is an emergency?
When it comes to your health or the health of someone in your family, it is often very obvious if the person is seriously ill and needs immediate emergency care. An emergency is a critical or life-threatening situation.

To help you decide what a critical situation is; here are some examples:

  • unconsciousnessred cross
  • a suspected stroke
  • heavy blood loss
  • suspected broken bones
  • a deep wound such as a stab wound
  • a suspected heart attack
  • difficulty in breathing
  • severe burns
  • a severe allergic reaction.

There are a few things that you should remember in any emergency. These will help you to deal with the situation quickly and efficiently.

  • Stay calm, shout for help. You may need to instruct someone to telephone 999. Make sure they know where the ambulance has to come to, and they have some details about the person who is injured or ill.
  • Don't put yourself in danger. For example, if someone has been electrocuted, make sure you switch off the power supply before touching them.
  • Do everything you can to help the person.
  • Don't give the person anything to eat, drink or smoke.
  • Don't stick anything in their mouth.
  • Follow the instructions the ambulance service call handler may give you.

Lancaster University Students
Anyone living on university campus in Lancaster and needing an ambulance should dial 999 on the internal system rather than a mobile. The call is channeled through security, who can meet the ambulance and quickly direct to the scene. In term time Security will also ask a Nurse to attend until the ambulance arrives. However if you are not near an internal telephone do not delay. Make a call by any means available. After the call contact security on 01524 5-94541 to let them know you are expecting an ambulance  

Out of Hours Service

Morecambe Bay Primary Care Trust are responsible for providing emergency medical cover when the surgery is closed. This service is called Cumbria Health on Call and is based both in Lancaster and Morecambe. Cumbria Health on Call provides emergency medical care during evenings, nights, weekends and bank holidays

Upon contact with CHoC you will be asked to give details to a receptionist and will then be able to speak to a doctor or nurse on duty. This doctor may be from another local practice. The doctor or nurse may ask if you are able to travel to attend the Centre to be seen, or may arrange a visit if necessary

You must not use CHoC to make routine appointments or request repeat prescriptions. Cumbria Health on Call  0845 0524999.