From talking to the volunteer PRG group and patients visiting the practice, it was clear that there was a disparity of knowledge between students. And the following actions will help address this.
We will advertise and educate students about the different roles between different members of the Health Care team and how they are accessed.
We will advertise more widely the different types of appointments
eg acute team same day appointments,nurse practitioner clinics, chronic disease clinics, GP pre-bookable appointments, same day, minor surgery clinics , contraception clinics, sexual health clinics, medication review clinics, travel clinics, vaccine clinics, ante natal clinics, chlamydia screening clinics, smear clinics and sexual health clinics
We will explain what the different roles of the team are and what that means. This is especially important when we have patient from all over the world ,most of whom have never been to the UK before and do not understand the NHS or GP practices.
We explained the different roles
eg HCA, phlebotomist, practice nurse, nurse Practitioner, FY2, ST3 doctors, medical students, innovative GPs, GPs with special interest, midwife, health visitor and receptionist roles.
We will help students use our systems more widely.
eg internet repeat prescription ordering, booking appts on the internet, manual checking in systems, being aware of the need to cancel unwanted appointments, the importance of sharing their phone numbers with us so that we can text them.
We have started this work by developing leaflets and we intend to do this fully in year two of this DES.
We have developed our own practice phone App which can be downloaded onto i-phones or android phones. The App signposts patients to care over 24 hours a day 7 days a week and links into NHS Choices and health advice. It can be scanned onto a phone or downloaded from i-tunes and has been well received by students.